B2B Portal Frequently Asked Questions (FAQ)

Welcome to the LitezAll B2B Portal. This site is designed to make ordering fast, easy, and transparent for our retail and wholesale partners. Below are answers to some of the most common questions to help you get started.

Q1. How do I gain full B2B site access so I can see my pricing, locations, terms, etc?

To gain full access to the LitezAll B2B Portal, please contact your LitezAll Sales Representative or our Customer Service Team to ensure your email and customer account are fully activated.

Once activated, you will be able to view your assigned pricing, approved ship-to locations, payment terms, and B2B-only collections.

You can also submit an access request here: Activation Request Link < 

Q2. Why can’t I see pricing or add certain items to my cart?

If you are unable to view pricing or add products to your cart, your account may not yet be fully approved for B2B purchasing, or you may not be logged into the correct email address.

Be sure you are logged in with the email connected to your LitezAll customer account. If the issue continues, please contact your Sales Rep or Customer Service Team so we can confirm your access and account setup is complete. 

Lastly, if your email is correct, your account is activated, and you still have issues viewing the b2b menu or resources, please log out, clear cache, and log back in. 

Q3. How do I place an order through the B2B portal?

Once logged in with an approved account, simply browse products, select quantities, and add items to your cart. At checkout, you will be able to choose your ship-to location and submit your order based on your approved terms.

If you need assistance placing an order, our team is happy to help. Contact your Sales Rep or Customer Service Team for support.

Need Additional Help?

If you have questions that are not listed above, please reach out to your LitezAll representative - we’re here to help.

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