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Questions & Answers
Have a Question?
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When will this be back avail as I need 2
We received a small shipment of these flashlights are are filling backorders. We hope to make some available very soon. Thank you.
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Where can I get a replacement charging cable
Hi. Any USB-C cable may be used to charge your Guidesman Kraken flashlight.
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I have a guidesman flashlight that came with a rechargeable battery. I am not sure if it is a guidesman kraken or not, but the battery that came in it when I bought it has print on it that reads, "SOHOT Lithium 21I10 + 26650-4000mAh 7.4V 29.6Wh.". This battery is 5-1/16" to 5-1/8" Long and it's diameter is 15/16". Is this battery the one I need for my flashlight? I believe the packaging on my flashlight said it was 6,000 lumens, but it might have said 4,000 lumens because I have a bad memory.
Hi. We suggest replacing it with the guidesman replacement battery with the same mAh and voltage as what is currently in there. There are 4000 and 6000 lumen models. You can also send a pic of your flashlight and battery to support@litezall.com for further assistance. Thank you.
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I need a replacement battery. When can I expect them to be restocked?
Hi. It looks like these will be back in stock this Friday, Oct. 1st.