Returns
It’s our goal to ensure that you are fully satisfied with your purchase from LitezAll. If something isn’t as you expected it to be, please contact us and let us know. We will work with you to resolve the issue.
Non-defective items may be returned within 30 days of purchase for a full refund or store credit. Non-defective items must be unopened or in original packaging. You are responsible for return shipping charges. Please call us or use our Contact Us Form. We will issue a return Authorization Number. No refunds after 30 days although we may offer store credit.
We will exchange non-working items due to manufacturer’s defects or items that we shipped in error at no charge to you. Please call customer service at 815-223-3393 to make arrangements. Please note that we cannot exchange items due to normal wear and tear or abuse.
We cannot give refunds on items not directly purchased from us.
Defective items purchased through our resellers are eligible for replacement through us although we may not be able to replace the item with the exact model. Please call Customer Service first or use our Contact Us Form.
Shipping
To return your product, you should mail your product to:
LitezAll by Promier
350 5th St. Suite 266
Peru Illinois US 61354
You will be responsible for paying for your own shipping costs for returning your item unless we issue a paid return label by email. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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