Bought a bulb and it didn't work, so I bought another one and that one didn't work either. When you press the black button, it just flashes and doesn't stay on. I put in brand new batteries and it still does the same thing. I tried calling the support number a few times and that line doesn't go anywhere - no one picks up.... Is this even a real company lol? Selling broken light bulbs and having no support line? Smh
Absolutely a real company and we apologize. We are not available on weekends. We will definitely help you on Monday.
anyway to buy these wholesale?
Absolutely! Please click THIS LINK to sign up for a business account. A sales rep will contact you to discuss your needs. Thank you.
What is the working range of the remote from the light?
About 20' line of sight.
Is this water proof? Can it bean outdoor light?
This product cannot be directly exposed to precipitation. Temperature variations are fine. We recommend covered outdoor use only.
Our bulb will only flash when turned on, cannot try to pair with remote because it won't stay on long enough
It sounds like the batteries are dead in the bulb. If after changing them the problem persists, please call our support line at 815-223-3393 or send an email to email@example.com. We're happy to help.
My remote does not work. The batteries are good the bulb will only turn on manually. Is there a way to reset the remote?
Hi. Try this. Sut the bulb and remote off. Remove the bulb from its base and unscrew the bottom. Remove the battery cartridge for 5 seconds. Replace the cartridge and screw the bottom back on. Be sure the bulb and remote are set to the same channel (a or b). Flip the switch on the remote. Sometimes you have to shut the remote off and turn it back on again but assuming the batteries are good in both parts, the light should come on. Please send an email to firstname.lastname@example.org if it still doesn't work.
My light bulb won't work oh have new batteries and it won't work
If you're sure the batteries are new and installed correctly, try turning the bulb on manualy with the black switch. If the bulb works manually, please follow the setps to pair your remote control to the bulb or multiple bulbs.Download Remote Control PortaBulb® Instructions.
You may also call support at 815-223-3393. We're happy to help.
what are the different modes besides multicolor?
12 Bright colors plus white. Select them individually with the remote.